By using our services, you agree to our terms and conditions. Please read them carefully. This agreement governs the relationship between you (the “Customer”) and Medpak Solutions (the “Company”) for the production, fulfillment, and distribution of your products.
Our scope of work is finalized once the quote is signed. Production order quantities may vary by up to 10%. Minimum order quantities (MOQ) begin at 2,500 units. (Note: Prices and MOQs are subject to change without notice.)
To get things started, we require a 50% deposit for all orders. Once we receive the deposit, we order your materials, so it’s non-refundable. We prefer ACH or wire transfers. However, if you opt to pay by credit card, a 4% processing fee will apply. The balance is due before shipment.
It’s your responsibility to comply with all packaging, labeling, and product identification regulations. You must also assure your order does not infringe upon any third-party rights.
Our standard turnaround time is 30-45 business days. Delays or failures in delivery due to force majeure events (such as war, pandemics, or supply chain disruptions) will not result in damages.
We track key performance indicators (KPIs) such as line efficiency, lead times, and order status so your products are produced on time.
Force majeure events include, but aren’t limited to, strikes, transportation disruptions, natural disasters, and unforeseen circumstances that are beyond our control.
We don’t store finished goods unless we’re handling fulfillment. Storage fees will apply if you don’t arrange pickup within one week of production completion. Any customer-supplied materials that go unused for six months will incur a storage or return shipping fee unless there’s an active purchase order.
Medpak Solutions retains ownership of all goods delivered until full payment is received for all outstanding claims, including future claims. If a current account is maintained, this ownership retention applies to the outstanding balance as well.
If you receive damaged products, notify us within 7 days of receipt. We will decide whether to re-supply or fix the issue.
Claims related to defects are limited to intentional misconduct or gross negligence. You must provide evidence of damages and any associated expenses. Claims for lost profits or reputational damage are excluded. We are not liable for damages caused by shipping companies.
Industry standards for cosmetic formula planning and product launches can vary. Normally, it takes around a year, but at Medpak Solutions, we streamline our processes to get your product ready in about four months. This includes PET testing and one year of stability testing. Keep in mind that some products might still take longer, depending on the specifics.
We respect your intellectual property. Medpak Solutions is ISO 22716 certified and FDA-compliant, ensuring the security of your product’s proprietary information. We work to continuously improve our processes, providing the best results for your products.
Our tech transfer process is straightforward and efficient.
You are only required to approve your formula, which confirms we can proceed without unnecessary delays. If you’d like to visit our facilities, we welcome the opportunity to give you a tour and introduce you to the team. We value transparency and believe building a relationship is key.
We store your products in temperature-controlled facilities, with security systems in place to ensure their integrity. And yes, we’re fully insured, so you have peace of mind in the event of an accident.
All images and video content on our website are sourced from licensed stock footage providers. Medpak Solutions ensures that all stock footage is used in compliance with the respective licensing agreements, which may include specific usage rights and restrictions.
In our commitment to innovation, Medpak Solutions maximizes the use of artificial intelligence tools in our operations and content creation processes. These AI tools assist in improving the quality and efficiency of our services. However, they do not replace the need for human oversight and creativity. All AI-generated content is subject to review and approval by our team to guarantee it aligns with our standards and values.
The prices indicated in our content are estimates only and are subject to change without prior notice. These estimates are based on current market conditions and may vary depending on specific project requirements or changes in material costs. Medpak Solutions encourages all our clients to contact us directly for a detailed quote tailored to their needs.
If you have any questions or need clarification, don’t hesitate to contact us. We’re here to help make your cosmetic production process as smooth as possible.
Ready to start your project? Meet with our team to discuss how Medpak can bring your cosmetic ideas to life.
